Terms of sale

1. Scope

These terms govern sales made on https://maison-nayla.com by Maison Nayla (Entrepreneur individuel (EI), SIREN 103 952 297) to consumers. Placing an order means accepting these terms. The French version prevails.

2. Products

Products are traditional Moroccan cosmetics and care accessories, described with composition and instructions on each page. Photos are as faithful as possible but not contractual (natural materials may vary slightly in colour).

3. Prices

Prices are in euros, all taxes included. Delivery is added: €5.90 per order, free from €70. The price that applies is the one shown when ordering.

4. Order and payment

Orders are confirmed after secure online payment via Stripe (card, Apple Pay, Google Pay) with 3D Secure. Maison Nayla never sees card details. A confirmation email is sent after payment.

5. Delivery

Delivery to mainland France, Belgium, Luxembourg and Monaco. Shipped within 2 working days of payment, then 2–4 working days in transit.

6. Right of withdrawal

You have 14 days from delivery to withdraw without reason by emailing [email protected]. Products must be returned unopened in their original packaging; return costs are borne by the customer. Under Article L221-28 5° of the French Consumer Code, unsealed products that cannot be returned for hygiene reasons are excluded. Refunds are made within 14 days of receiving the return, via the original payment method.

7. Warranties

Products are covered by the legal guarantee of conformity and the guarantee against hidden defects under French law. Damaged items must be reported with a photo within 48 hours.

8. Usage precautions

For external use. Patch-test a small area before first use and follow the instructions.

9. Mediation and disputes

Contact Maison Nayla first ([email protected]). Failing agreement, you may use the consumer mediator free of charge: [TO BE COMPLETED]. These terms are governed by French law.